Administration Officer - North West Arch

ABOUT LAUREL HOUSE

Laurel House provides a range of trauma-informed, evidence based, therapeutic services to victim-survivors of sexual assault, their families and supporters. 

We also develop and deliver a broad range of programs to adults, young people and children including the provision of therapeutic face-to-face counselling at our centres located at Launceston, Devonport and Burnie and through outreach locations across the North and North West Tasmania. Laurel House is partnering with the Tasmanian Government in the delivery of the North and North West Arch centres (multidisciplinary centres) for victim-survivors of sexual harm. 

Laurel House delivers the specialist programs for children and young people who have displayed harmful sexual behaviours in North and North West Tasmania.  Our team also provides community education programs focused on the prevention of sexual harm and on supporting parents, carers and service providers to better respond to disclosures of sexual violence. Laurel House is funded by the Australian Government to specifically build capacity of the workforce who support victim-survivors with disabilities to recognise and respond to disclosures of sexual harm, and to assist people with disabilities to understand their rights and responsibilities within relationships. Laurel House is a child safe organisation committed to upholding the rights of children and young people, and amplifying their voices.

See our team here: https://www.laurelhouse.org.au/our-organisation/team

YOUR NEW ROLE

As a valued member of the Laurel House team, the Administration Officer will work as part of the Operations Team to ensure that victim-survivors and other clients feel safe, welcomed, believed and supported. The primary focus will be to provide the first point of contact to victim-survivors, members of the public and professionals accessing the North West Arch and Laurel House. This role is a permanent position, due to commence in January 2026 with an opportunity for full-time, or part-time hours (job share arrangements). The NW Arch is due to open in February 2026, with standard operating hours of 9am - 5pm weekdays. The Administration Officer will predominantly be based at the Arch but will also work flexibly across Laurel House sites.

This role will involve being exposed to and handling sensitive and personal client information. As such, the Administration Officer is expected to have a high level of maturity and adhere to client confidentiality, privacy legislation and all Laurel House policies and procedures.

DOES THIS SOUND LIKE YOU?

·        Do you have an understanding of trauma-informed care and vicarious trauma, and possess the ability to implement appropriate strategies to promote self-care?

·        Do you have knowledge of, and experience in undertaking reception duties in a human service environment, where you showcase strong office organisation and administrative skills with a high level of experience working with technology?

·        Do you have highly developed verbal and written communication skills including exceptional phone manner and the ability to deal sensitively and appropriately with clients who have experienced sexual harm?

·        Are you able to demonstrate time management and priority setting skills along with the capacity to achieve outcomes in an environment where there are multiple demands and complex tasks?

·        Can you demonstrate experience in working collaboratively, as well as working autonomously and exercising initiative and integrity within a professional role?

WHAT ARE THE BENEFITS?

As a valued member of the Laurel House team, you will be supported in your role. We offer:

·        A challenging and rewarding role, working alongside highly skilled counsellors and other services to support victim-survivors of sexual assault.

·        Flexible working conditions.

·        Competitive salary and not-for-profit salary packaging provisions.

·        Paid Parental Leave as per Laurel House Policy.

·        The opportunity to extend your skills and knowledge through generous training budget and regular professional supervision (both internal and paid external).

As a Public Benevolent Institution, Laurel House employees receive tax-effective salary packaging opportunities including $15,899 each year tax free. This means you can increase the value of your take-home pay.

LAUREL HOUSE’S COMMITMENT TO DIVERSITY 

Laurel House values the expertise, lived experience and cultural wisdom of Aboriginal and Torres Strait Islander, LGBTIQA+, migrant, culturally and linguistically diverse, people with disability and those who have experienced sexual and family violence. Applicants from these groups are strongly encouraged to apply, as are people with parenting or caring responsibilities.

STATEMENT OF COMMITMENT TO THE SAFETY OF CHILDREN AND YOUNG PEOPLE  

Laurel House is a Child and Youth Safe Organisation.  We have a zero tolerance for child abuse and have systems to protect children and young people from abuse. We take all allegations and concerns very seriously and respond to them consistently in line with our policies and procedures. We actively work to listen to and empower children and to providing an inclusive and safe environment for all children and young people. In particular, we are committed to promoting cultural safety and to ensuring that the diverse needs of children and young people are met. 

FOR MORE INFORMATION 

Please refer to our website www.laurelhouse.org.au for an overview of our services, and to view a copy of the position description; and to the Arch website https://arch.tas.gov.aufor an overview of the Arch.

FURTHER ENQUIRIES

Contact our Operations Manager, Claire Tonks on claire.tonks@laurelhouse.org.au or 03 6334 2740.

‍